IT Careers at PCS International

Join the team, help people, and hone your skills.

We want creative, driven, passionate people on our team. Working on our team guarantees that you’ll be rubbing shoulders with some bright minds in a fast-paced environment. We’re looking for individuals that can handle everything – from full-time positions to contract work.

Here’s what's in it for you:

Paid Time Off

Retirement Plan with an Employer Match

Collaborative Work Environment

Healthy Work-life Balance

Medical Insurance

Vision Insurance

Dental Insurance

Short & Long Term Disability

Supplemental Insurance
(Optional)

Life Insurance
(Optional)

Please check back soon!

Field Network
Technician – Intern
(Waukegan area)

See Job Description

Field Network Technician

See Job Description

CLOSE

This is a predominately field-based position in Chicagoland with work-from-home options.

Responsibilities include traveling to client sites to perform onsite work. On-site work is 60%-80% with some variance during the year. Technicians must have reliable transportation with the ability to transport hardware to client sites. We offer generous reimbursements for any work travel. Tickets that can be solved remotely can be handled from home or from one of our offices, located in Inverness and Chicago.

PCS INTERNATIONAL OFFERS

Comprehensive benefits package, including a retirement plan with match.
Company laptop, which after 2 years you get to keep, and you get a new one!
Webcam, microphone, office supplies, VOIP phone, and printer as needed.
Growth opportunities with a defined training plan, paid certifications and training materials.
Generous reimbursement for travel (mileage, train, bus, parking, etc.)

ESSENTIAL FUNCTIONS

Technical

Technical support from Tier 1 (Desktop), Tier 2 (Network Admin), through Tier 3 (Network Engineering).
Support vCIO doing things such as infrastructure audits, budgeting, strategic direction & roadmaps.
Track time through the day to specific tickets accurately and in as real-time as possible.
Work with multiple clients and switch gears throughout the day. No two days are alike, so it is important to enjoy variety.
Management of an individual ticket queue. If it gets low, you dip into the unassigned pool or help other team members with theirs. Everyone gets a cool dashboard showing what is going on companywide, so it is easy to tell what is going on and who needs some help.
Collaborate with team members on support tickets and projects. Teamwork and support are imperative for success.
Act as the initial point of contact, work towards resolution, collaborate with other team members supporting escalation as needed – or anything in between. We have one goal – solve client problems and everyone plays their part.
Participate in the 24 x 7 on-call rotation team (and yes that also includes holidays): You will be primary on-call person for one week then, secondary for about two months, and repeat.
Attend and contribute to client tactical and strategic calls with core clients.

Work Ethic and Practices

Working effectively under budget constraints. We know you (and techs) love solving problems, but you understand that sometimes we need to collaborate in order to quickly resolve the problems for Managed Services operations to be profitable.
Troubleshooting, problem-solving and using critical-thinking skills. Can you help the team think creatively? Is your Google-fu stronger than theirs? Will you remind them to call the vendor or phone-a-friend for help? Can you help them step back and look at a problem without the blinders?
Being independent, self-motivated and proactive when making recommendations. When you have a good suggestion to help a client or the company, we want you to (and expect you to) share it!
Demonstrating a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as possible!
Being comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you must be good with that and shift gears on the fly and ENJOY it.
Working responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. You know that home projects are what the weekends are for.

REQUIREMENTS

Stuff you MUST have or please do not apply.

1+ Year of information technology industry experience. You are going to hit the ground running, working tickets the first week.
1+ Industry certification around Infrastructure (CCNA, A+, N+, Security+).
Effective communicator (verbal & written).
Current or recent role is a mix or remote and hands-on, performing tasks directly themselves. We need to see you have done this kind of work before and in the field.
Calm under pressure. Possesses the soft skills to instill client confidence. There are times where client emotions are running high (after all, their stuff doesn’t work – which is why they are calling you!) and sometimes you won’t know the answer. That is ok so long as you can comfort the client enough to go get reinforcements!
Team Player including sharing knowledge internally. There are no solo operators on our team.
Demonstrated continuous learning.
Experience with time-tracking and ticketing.
Understands the purpose and the value of process and procedure. Did I mention no solo operators? We have processes and procedures which includes the wisdom of many smart people. You need to use those procedures and contribute to making them even better.
Windows Server (2012 to current) experience is a must. Although many clients are moving to the cloud there are plenty of on-premise servers out there.

Strongly Preferred skills that will put you top of our list!

Prior Consulting or MSP (with field work) experience.
Experience with educational customers (high school/college)
Has good documentation skills.
Demonstrated effectiveness in serving external customers.
College degree, ideally in a STEM related field.

Bonus Skills – super star material!

ConnectWise Manage and/or Automate (LabTech) experience.
Apple macOS, Linux, and/or CyberSecurity experience.
Cloud Hosting (Office 365/Azure and/or AWS) experience.
Servers (Windows Focus) including virtualization (Hyper-V, VMware, cloud).

The Perfect Candidate is… an IT generalist with focus on Infrastructure.

As a Desktop/User Support Specialist, you are confident you can solve almost anything users throw at you!
Understanding of Networking devices (LAN / WAN / VPN, Routers, Switches, Firewalls, Wi-Fi), enough to configure, install and manage them.
Windows 7-10 experience required, because that is what most of clients use.
Chromebook and iOS (iPad) experience, as many of our clients have some of these too!
Apple macOS is a plus, because there are always those few people in an organization who insist Mac is king! We want them to know we can help them as well.

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Staff Accountant

Do you love technology and working with clients? We are looking for a Staff Accountant to join our team! This position will be actively involved with the following: Cash Flow, Billings and Collections, Accounts Payable for our growing company.

Background:

We are a stable 35-year-old technology company (IT Infrastructure) with multiple sister technology companies (Cloud Solutions, and CyberSecurity) who are rapidly growing and expanding our IT offerings.

PCS INTERNATIONAL OFFERS

Competitive pay
Comprehensive benefits package, including a retirement plan with employer match.
Diverse tasks, balanced workload and opportunities for cross-training
Professional team of coworkers

ESSENTIAL FUNCTIONS

Cash Flow, Billings and Collections

Review open balance statements weekly.
Send Open Balance Inquiries and late fee invoices.
Collections emails and phone calls.
Watch list management.

Accounts Receivable

Process Invoices for: Time and Materials
Process rent collection.
Update client Credit Card payments and ACH payments monthly to match consumption invoicing.
Process auto ach/credit card payments from clients
Receive payments into QuickBooks (multiple files)
Client invoice disputes/postmortem reviews
New client onboarding
Client offboarding payment collections

Accounts Payable

Recording vendor bills paid
Timely payment of all amounts due
Reconcile credit cards

Monthly Tasks/Reviews

Conduct final run of invoicing.
Bank reconciliations
Process intra company bill backs and send to appropriate A/P
Assist in Block hour Review
Assist in Project deferrals
Process client referral commissions
Financial dashboard review and journal entry
Assist in P&L review
Assist in Balance sheet audit

Miscellaneous

Assisting Accounting Manager with compiling data and reports
Assisting with deferment journal entries
NOC time audit
Calculating inside sales commission
Additional accounting tasks as assigned.

REQUIREMENTS

5 Years or more of related experience (required)
B.S. in Accounting or related field (strongly preferred)
Experience with QuickBooks (Desktop Pro - preferred) and CRM (ConnectWise Manage – a bonus)

Extensive knowledge of general financial accounting.
Understanding of and ability to adhere to generally accepted accounting principles.
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Excellent written and verbal communication skills

The Perfect Candidate is… An experienced accountant who wants to be part of the technology industry.

Experience in the technology industry is a plus.
- Ideally Managed Services or similar, however, any industry which has a mix of time & material, project, recurring service agreements, and product sale is what we need.
Does it excite you to be part of a growing organization?
Do you embrace innovation? We are growing. We are changing. More changes are coming. If you think that is awesome, this could be a great fit!

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Account Executive – Inside Sales

Are you a dynamic individual who thrives in an entrepreneurial environment for an organization experiencing double-digit growth to tap into the unrealized potential of our existing customer base?

If so, we want you on our team!

PCS is a family-owned business who values and attracts top talent in the IT industry. Currently, we are seeking an Account Executive who will consult with existing customers to identify needs, bring in appropriate resources to scope services and products needed, prepare proposals, and secure client approvals. This person will be responsible for selling our various product lines as well as technology services (e.g., projects, monthly services).

The best candidate for this position is someone strong in consultative selling, self-driven, and able to work independently as well as collaboratively with other departments in the organization such as finance, administration, and engineering. Someone who has experience selling into existing client bases is highly desirable.

ESSENTIAL JOB FUNCTIONS:

Maintain, develop, and expand existing customer relationships to assure maximum product and service penetration that is appropriate for customer needs.
Upsell current customers on monthly agreements who are currently not on an agreement.
Upsell current hourly agreement customers to “full-service” agreements.
Pursue existing customer opportunities from tech entered opportunities.
Prepare comprehensive hardware quotes, fixed fee quotes and recurring services quotes.
Identify new customers developed from a network of both existing customers and other networks.
Learn the current Recurring Services Company Product Line (and new products within 30-days of rollout in our ConnectWise Sell platform.)
Accurately prepare weekly KPIs.
Meet or exceed weekly KPIs.
Consistently meet or exceed established sales quotas.

Required Skills/Abilities:

Minimum of two years of sales experience in technology or cloud services.
Good understanding of cloud and cybersecurity services is a plus.
Excellent written and verbal communication skills.
Good organizational and time management skills.
Proficient in Microsoft Office Suite or similar software and collaborative systems such as Office 365 and G Suite.
Proficient in ConnectWise Manage and Sell or similar software.
Proficient in HoneyCRM or similar software.
Ability to work remotely including making phone calls and web calls in a controlled environment.
Ability to perform the physical requirements of the position, including superior oral comprehension and speech clarity, written comprehension and expression, deductive and inductive reasoning, manual dexterity, and near vision.
Creative thinking skills to structure opportunities in a way that benefits the client and PCS.
Strong understanding of technical components to accommodate various dynamic supply chain issues.
Detail-oriented in order to build out a Scope of Work and communicate to the client.
Listening and problem-solving skills, to extract data for other sales opportunities.

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Field Network Technician – Intern (Waukegan area)

Are you looking for an entry level, temporary IT position/internship where you can learn on the job? PCS International is offering a temporary position with an opportunity for hire into a long-term career. This is a predominantly field-based position in Northern Chicagoland with work-from-home options. Responsibilities include traveling to client sites to perform onsite work. On-site work is 60%-80% with some variance during the year. Technicians must have reliable transportation with the ability to transport hardware to client sites. We offer generous reimbursements for any work travel. Tickets that can be solved remotely can be handled from home or from one of our offices, located in Inverness and Chicago. PCS INTERNATIONAL OFFERS

Company laptop, webcam, microphone, office supplies, VOIP phone, and printer as needed.
Growth opportunities with a defined training plan, paid certifications and training materials.
Generous reimbursement for travel (mileage, train, bus, parking, etc.)

ESSENTIAL FUNCTIONS

Handling initial customer inquiries and providing basic technical support.
Logging and triaging incoming incidents and service requests.
Performing basic troubleshooting and issue identification.
Providing guidance on commonly encountered problems based on predefined procedures and knowledge base articles.
Escalating more complex issues to higher tiers when necessary.
Monitoring systems and performing routine maintenance tasks.
Assisting in documentation and updating knowledge base articles.
Tracking time through the day to specific tickets accurately and in as real-time as possible.
Collaborating with team members on support tickets and projects. Teamwork and support are imperative for success.
Participating in the 24 x 7 on-call rotation team (and yes that also includes holidays): You will be primary on-call person for one week then, secondary for about two months, and repeat.

REQUIREMENTS

Basic understanding of IT concepts, computer hardware, software, and networking.
Familiarity with ticketing systems and ability to follow predefined processes.
Effective communication skills (verbal & written).
CompTIA A+ preferred.
Some college in a computer-related field preferred.

WORK ETHICS AND PRACTICES

Working effectively under budget constraints. We know you (and techs) love solving problems, but you understand that sometimes we need to collaborate in order to quickly resolve the problems for Managed Services operations to be profitable.
Troubleshooting, problem-solving and using critical-thinking skills. Can you help the team think creatively? Is your Google-fu stronger than theirs? Will you remind them to call the vendor or phone-a-friend for help? Can you help them step back and look at a problem without the blinders?
Being independent, self-motivated and proactive when making recommendations. When you have a good suggestion to help a client or the company, we want you to (and expect you to) share it!
Demonstrating a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as possible!
Being comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you must be good with that and shift gears on the fly and ENJOY it.
Working responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. You know that home projects are what the weekends are for.

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Accountant

Do you love technology and working with clients? We are looking for an Accountant to join our team! This position will share responsibility with another Accountant for the following: Cash Flow and Collections, Accounts Receivable, Accounts Payable and Audits for our growing company.

Background:

We are a stable 35-year-old technology company (IT Infrastructure) with multiple sister technology companies (Cloud Solutions, and CyberSecurity) who is rapidly growing and expanding our IT offerings.

PCS INTERNATIONAL OFFERS

Competitive pay
Comprehensive benefits package, including a retirement plan with employer match
Diverse tasks, balanced workload and opportunities for cross-training

ESSENTIAL FUNCTIONS

Cash Flow and Collections

Set up client statements
Review open balance statements monthly
Send Open Balance Inquiries and late fee invoices
Send shut down notices and place delinquent client on credit hold
Collections emails and phone calls

Accounts Receivable

Process Invoices for: Time and Materials
Process rent collection
Update client Credit Card payments and ACH payments monthly to match consumption invoicing
Process auto ach/credit card payments from clients
Receive MOST payment types into QuickBooks (multiple files)
Client invoice disputes/postmortem reviews
New client onboarding
Client offboarding payment collections
Ensure QuickBooks files are up to date each week

Accounts Payable

Record vendor bills paid
Reconcile credit cards

Monthly tasks/Reviews

Conduct final run of invoicing
Bank reconciliations
Process intra-company bill backs and send to appropriate A/P
Process client referral commissions

Misc.

Compiling data and reports
Assist with deferment journal entries
NOC time audit
Calculating inside sales commission
Additional accounting tasks, as assigned

REQUIREMENTS

5 Years or more of related experience (required)
B.S. in Accounting or related field (strongly preferred)
Experience with QuickBooks (Desktop Pro - preferred) and CRM (ConnectWise Manage – a bonus)
Extensive knowledge of general financial accounting and cost accounting
Understanding of and ability to adhere to generally accepted accounting principles
Excellent organizational skills and attention to detail
Customer service-focused
Ability to read and interpret complex service contracts
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong powers of persuasion for client collections

The Perfect Candidate is… An accountant who loves talking to people and wants to be part of the technology field.

Experience in the technology industry a HUGE plus. Ideally Managed Services or similar, however, any industry which has a mix of time & material, project, recurring service agreements, and product sales is what we need.
Does it excite you to be part of a growing organization?
Do you embrace innovation? We are growing. We are changing. More changes are coming. If you think that is awesome, this could be a great fit!

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Account Executive

Are you a dynamic individual who thrives in an entrepreneurial environment for an organization experiencing double-digit growth to tap into the unrealized potential of our existing customer base?

If so, we want you on our team!

PCS is a family-owned business who values and attracts top talent in the IT industry. Currently, we are seeking an Account Executive who will consult with existing customers to identify needs, bring in appropriate resources to scope services and products needed, prepare proposals, and secure client approvals. This person will be responsible for selling our various product lines as well as technology services (e.g., projects, monthly services).

The best candidate for this position is someone strong in consultative selling, self-driven, and able to work independently as well as collaboratively with other departments in the organization such as finance, administration, and engineering. Someone who has experience selling into existing client bases as well as finding “new business” is highly desirable.

ESSENTIAL JOB FUNCTIONS:

Maintain, develop, and expand existing customer relationships to assure maximum product and service penetration that is appropriate for customer needs.
Upsell current customers on monthly agreements who are currently not on an agreement.
Upsell current hourly agreement customers to “full-service” agreements.
Pursue existing customer opportunities from tech entered opportunities.
Prepare comprehensive hardware quotes, fixed fee quotes and recurring services quotes.
Identify new customers developed from a network of both existing customers and other networks.
Pursue new customers developed from company provided prospecting sources such as marketing efforts, trade shows, tech entered opportunities, etc.
Learn the current Recurring Services Company Product Line (and new products within 30-days of rollout in our ConnectWise Sell platform.)
Accurately prepare weekly KPIs.
Meet or exceed weekly KPIs.
Consistently meet or exceed established sales quotas.

Required Skills/Abilities:

Minimum of two years of sales experience in technology or cloud services.
Good understanding of cloud and cybersecurity services is a plus.
Excellent written and verbal communication skills.
Good organizational and time management skills.
Proficient in Microsoft Office Suite or similar software and collaborative systems such as Office 365 and G Suite.
Proficient in ConnectWise Manage and Sell or similar software.
Proficient in HoneyCRM or similar software.
Ability to work remotely including making phone calls and web calls in a controlled environment.
Ability to perform the physical requirements of the position, including superior oral comprehension and speech clarity, written comprehension and expression, deductive and inductive reasoning, manual dexterity, and near vision.
Creative thinking skills to structure opportunities in a way that benefits the client and PCS.
Strong understanding of technical components to accommodate various dynamic supply chain issues.
Detail-oriented in order to build out a Scope of Work and communicate to the client.
Listening and problem-solving skills, to extract data for other sales opportunities.

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Field Technician

This is a predominately field-based position in Chicagoland with work-from-home options.

Responsibilities include traveling to client sites to perform onsite work. On-site work is 60%-80% with some variance during the year. Technicians must have reliable transportation with the ability to transport hardware to client sites. We offer generous reimbursements for any work travel. Tickets that can be solved remotely can be handled from home or from one of our offices, located in Inverness and Chicago.

PCS INTERNATIONAL OFFERS

Comprehensive benefits package, including a retirement plan with match.
Company laptop, which after 2 years you get to keep, and you get a new one!
Webcam, microphone, office supplies, VOIP phone, and printer as needed.
Growth opportunities with a defined training plan, paid certifications and training materials.
Generous reimbursement for travel (mileage, train, bus, parking, etc.)

ESSENTIAL FUNCTIONS

Technical

Technical support from Tier 1 (Desktop), Tier 2 (Network Admin), through Tier 3 (Network Engineering).
Support vCIO doing things such as infrastructure audits, budgeting, strategic direction & roadmaps.
Track time through the day to specific tickets accurately and in as real-time as possible.
Work with multiple clients and switch gears throughout the day. No two days are alike, so it is important to enjoy variety.
Management of an individual ticket queue. If it gets low, you dip into the unassigned pool or help other team members with theirs. Everyone gets a cool dashboard showing what is going on companywide, so it is easy to tell what is going on and who needs some help.
Collaborate with team members on support tickets and projects. Teamwork and support are imperative for success.
Act as the initial point of contact, work towards resolution, collaborate with other team members supporting escalation as needed – or anything in between. We have one goal – solve client problems and everyone plays their part.
Participate in the 24 x 7 on-call rotation team (and yes that also includes holidays): You will be primary on-call person for one week then, secondary for about two months, and repeat.
Attend and contribute to client tactical and strategic calls with core clients.

Work Ethic and Practices

Working effectively under budget constraints. We know you (and techs) love solving problems, but you understand that sometimes we need to collaborate in order to quickly resolve the problems for Managed Services operations to be profitable.
Troubleshooting, problem-solving and using critical-thinking skills. Can you help the team think creatively? Is your Google-fu stronger than theirs? Will you remind them to call the vendor or phone-a-friend for help? Can you help them step back and look at a problem without the blinders?
Being independent, self-motivated and proactive when making recommendations. When you have a good suggestion to help a client or the company, we want you to (and expect you to) share it!
Demonstrating a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as possible!
Being comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you must be good with that and shift gears on the fly and ENJOY it.
Working responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. You know that home projects are what the weekends are for.

REQUIREMENTS

Stuff you MUST have or please do not apply.

4+ Years of information technology industry experience. You are going to hit the ground running, working tickets the first week.
Effective communicator (verbal & written).
Current or recent role is a mix or remote and hands-on , performing tasks directly themselves. We need to see you have done this kind of work before and in the field.
Experience with small to mid-sized organizations. Big companies operate different than small ones. We work mostly with the smaller end and we need to see you have done that before.
Calm under pressure. Possesses the soft skills to instill client confidence. There are times where client emotions are running high (after all, their stuff doesn’t work – which is why they are calling you!) and sometimes you won’t know the answer. That is ok so long as you can comfort the client enough to go get reinforcements!
Team Player including sharing knowledge internally. There are no solo operators on our team.
Demonstrated continuous learning.
Experience with time-tracking and ticketing.
Understands the purpose and the value of process and procedure. Did I mention no solo operators? We have processes and procedures which includes the wisdom of many smart people. You need to use those procedures and contribute to making them even better.
Windows Server (2012 to current) experience is a must. Although many clients are moving to the cloud there are plenty of on-premise servers out there.

Strongly Preferred skills that will put you top of our list!

Industry certifications around Infrastructure (MCP, CCNA, A+, N+, Security+).
Prior Consulting or MSP (with field work) experience.
Experience with educational customers (high school/college)
Has good documentation skills.
Demonstrated effectiveness in serving external customers.
College degree, ideally in a STEM related field.

Bonus Skills – super star material!

ConnectWise Manage and/or Automate (LabTech) experience.
Apple macOS, Linux, and/or CyberSecurity experience.
Cloud Hosting (Office 365/Azure and/or AWS) experience.
Servers (Windows Focus) including virtualization (Hyper-V, VMware, cloud).

The Perfect Candidate is… an IT generalist with focus on Infrastructure.

As a Sr Desktop/User Support Specialist, you are confident you can solve almost anything users throw at you!
Understanding of Networking devices (LAN / WAN / VPN, Routers, Switches, Firewalls, Wi-Fi), enough to configure, install and manage them.
Windows 7-10 experience required, because that is what most of clients use.
Chromebook and iOS (iPad) experience, as many of our clients have some of these too!
Apple macOS is a plus, because there are always those few people in an organization who insist Mac is king! We want them to know we can help them as well.

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

CLOSE

Sr Field Tech

Job Description

This is a predominately field-based position in Chicagoland with work-from-home options.

Responsibilities include traveling to client sites to perform onsite work. On-site work is 60%-80% with some variance during the year. Technicians must have reliable transportation with the ability to transport hardware to client sites. We offer generous reimbursements for any work travel. Tickets that can be solved remotely can be handled from home or from one of our offices, located in Inverness and Chicago.

PCS INTERNATIONAL OFFERS

Comprehensive benefits package, including a retirement plan with match.
Company laptop, which after 2 years you get to keep, and you get a new one!
Webcam, microphone, office supplies, VOIP phone, and printer as needed.
Growth opportunities with a defined training plan, paid certifications and training materials.
Generous reimbursement for travel (mileage, train, bus, parking, etc.)

ESSENTIAL FUNCTIONS

Technical support from Tier 1 (Desktop), Tier 2 (Network Admin), through Tier 3 (Network Engineering).
Support vCIO doing things such as infrastructure audits, budgeting, strategic direction & roadmaps.
Track time through the day to specific tickets accurately and in as real-time as possible.
Work with multiple clients and switch gears throughout the day. No two days are alike, so it is important to enjoy variety.
Management of an individual ticket queue. If it gets low, you dip into the unassigned pool or help other team members with theirs. Everyone gets a cool dashboard showing what is going on companywide, so it is easy to tell what is going on and who needs some help.
Collaborate with team members on support tickets and projects. Teamwork and support are imperative for success.
Act as the initial point of contact, work towards resolution, collaborate with other team members supporting escalation as needed – or anything in between. We have one goal – solve client problems and everyone plays their part.
Participate in the 24 x 7 on-call rotation team (and yes that also includes holidays): You will be primary on-call person for one week then, secondary for about two months, and repeat.
Attend and contribute to client tactical and strategic calls with core clients.

Work Ethic and Practices

Working effectively under budget constraints. We know you (and techs) love solving problems, but you understand that sometimes we need to collaborate in order to quickly resolve the problems for Managed Services operations to be profitable.
Troubleshooting, problem-solving and using critical-thinking skills. Can you help the team think creatively? Is your Google-fu stronger than theirs? Will you remind them to call the vendor or phone-a-friend for help? Can you help them step back and look at a problem without the blinders?
Being independent, self-motivated and proactive when making recommendations. When you have a good suggestion to help a client or the company, we want you to (and expect you to) share it!
Demonstrating a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as possible!
Being comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you must be good with that and shift gears on the fly and ENJOY it.
Working responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. You know that home projects are what the weekends are for.

Requirements – stuff you HAVE to have or please do not even apply

10+ Years of information technology industry experience. You are going to hit the ground running, working tickets the first week.
Effective communicator (verbal & written).
Current or recent role is a mix or remote and hands-on , performing tasks directly themselves. We need to see you have done this kind of work before and in the field.
Experience with small to mid-sized organizations. Big companies operate different than small ones. We work mostly with the smaller end and we need to see you have done that before.
Calm under pressure. Possesses the soft skills to instill client confidence. There are times where client emotions are running high (after all, their stuff doesn’t work – which is why they are calling you!) and sometimes you won’t know the answer. That is ok so long as you can comfort the client enough to go get reinforcements!
Team Player including sharing knowledge internally. There are no solo operators on our team.
Demonstrated continuous learning.
Experience with time-tracking and ticketing.
Understands the purpose and the value of process and procedure. Did I mention no solo operators? You must realize you are not the first person in the world to ever setup a computer. We have processes and procedures which includes the wisdom of many smart people. You need to use those procedures and contribute to making them even better.

Strongly Preferred skills that will put you top of our list!

Industry certifications around Infrastructure (MCP, CCNA, A+, N+, Security+).
Prior Consulting or MSP (with field work) experience.
Experience with Educational customers (High School/College)
Has good documentation skills.
Demonstrated effectiveness serving external customers.
College degree, ideally in a STEM related field.

Bonus Skills – super star material!

ConnectWise Manage and/or Automate (LabTech) experience.
Apple macOS, Linux, and/or CyberSecurity experience.
Cloud Hosting (Office 365/Azure and/or AWS) experience.
Servers (Windows Focus) including virtualization (Hyper-V, VMware, cloud).

The Perfect Candidate is… an IT generalist with focus on Infrastructure.

As a Sr Desktop/User Support Specialist, you are confident you can solve almost anything users throw at you!
Understanding of Networking devices (LAN / WAN / VPN, Routers, Switches, Firewalls, Wi-Fi), enough to can configure, install and manage them.
Windows 7-10 experience required, because that is what most of clients use.
Chromebook and iOS (iPad) experience, as many of our clients have some of these too!
Apple macOS is a plus, because there are always those few people in an organization who insist Mac is king! We want them to know we can help them as well.
Windows Server (2012 to current) experience is a must. Although many clients are moving to the cloud there are plenty of on premise servers out there.

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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Administrative Assistant

PCS International is seeking an Administrative Assistant to join our team! This position works with customers and vendors and performs data entry, billing reconciliation, and order tracking functions to help drive company success. It is a full-time, on-site position in our Inverness, IL office.

Responsibilities:

Receive all payment types into correct record - scan checks, enter into QuickBooks (within 2days), running to bank if needed
New Client Onboarding: welcome letter and process project tasks to set up client, follow up on accounting set-up
Client cancellations and offboarding
Review Open Balance Statements Monthly
Send Open Balance Inquiries and Late Fee invoices
Process Approved Orders with vendors - SIMPLE
Track order deliveries and update tickets through procurement stages
Receive all vendor bills (work to convert all to electronic delivery)
Onboard sub-contractors: spawn onboarding projects and make assignments/manage progress
Onboard vendors: spawn onboarding projects and make assignments/manage progress
Reconcile bills
Handle all vendor communications regarding price disputes, credit requests, returns, cancellations
Manage Inventory, both internal and external
Reconcile monthly recurring bills and update client agreements with changes
Create shipping labels, box up and ship items to clients, employees, vendors, etc.
Inventory Audit
Process Recurring Services Reconciliations/Consumption (Auditing) and Recurring Invoices
Record all activities via ticket system
Answer inbound telephone calls and emails
Perform other office tasks as required

Qualifications:

Minimum 2 years of experience in office administration
Familiar with QuickBooks
Above-average knowledge of MS Word and Excel
Accurate data entry skills
Customer service experience
Ability to prioritize and multi-task
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills

PCS International is an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

IT Careers at PCS International

Here’s what's in it for you:

ESSENTIAL JOB FUNCTIONS:

Required Skills/Abilities:

Field Network Technician – Intern (Waukegan area)

Accountant

Account Executive

ESSENTIAL JOB FUNCTIONS:

Required Skills/Abilities:

Field Technician

Sr Field Tech

Administrative Assistant

Want to work with us?