IT Careers at PCS International

Join the team, help people, and hone your skills.

We want creative, driven, passionate people on our team. Working on our team guarantees that you’ll be rubbing shoulders with some bright minds in a fast-paced environment. We’re looking for individuals that can handle everything – from full-time positions to contract work.

Here’s what's in it for you:

Paid Time Off

Retirement Plan with an Employer Match

Collaborative Work Environment

Healthy Work-life Balance

Medical Insurance

Vision Insurance

Dental Insurance

Short & Long Term Disability

Supplemental Insurance
(Optional)

Life Insurance
(Optional)

Who we’re looking for

Sr Field Tech

Remote Network Admin

Field Technician

Accounting Manager

Outside Sales
Account Executive

See Job Description

Technical Intern
(Seasonal)

Account
Executives

Security
Engineers

Cloud
Engineers

Remote Network Administrator

A Remote Network Administrator is responsible for maintaining, monitoring, and managing the computer networks of an organization. This includes ensuring network uptime, performance, security, and troubleshooting any issues that arise. They work remotely to support the organization's computer systems, servers, and other network infrastructure. Key skills for this role include a strong understanding of networking concepts, experience with network hardware and software, and the ability to work independently and manage multiple priorities.

Some specific responsibilities of a Remote Network Administrator may include:

Installing, configuring, and maintaining network hardware and software.
Monitoring network performance and security, and making recommendations for improvements.
Troubleshooting network issues and resolving technical problems.
Performing software and security updates to network systems.
Managing network user accounts and permissions.
Maintaining network documentation, including diagrams, configuration files, and security policies.
Collaborating with other IT team members to support overall network and system performance.
Staying up-to-date with emerging technologies and trends in networking.

HR Generalist

An HR Generalist is responsible for supporting all aspects of human resources including recruiting, on-boarding, employee relations, benefits administration, and performance management. They may also handle payroll, maintain employee files, and assist with compliance with HR-related laws and regulations. Key skills for this role include excellent communication, strong organizational and interpersonal skills, and a deep understanding of HR policies and procedures.

Tasks:

Recruiting and staffing: posting job openings, sourcing candidates, conducting interviews, and making offers.
On-boarding: orientation, new hire paperwork, and providing guidance to new employees.
Employee relations: handling employee complaints, investigations, and disputes.
Benefits administration: enrolling employees in benefits programs, answering questions about benefits, and resolving issues.
Performance management: conducting performance evaluations, setting performance goals, and providing feedback to employees.
Payroll and time tracking: ensuring accurate and timely payroll processing, maintaining accurate employee records, and handling employee requests for time off.
Compliance: staying up-to-date with HR-related laws and regulations, and ensuring compliance with applicable laws and regulations.
Training and development: identifying training needs and providing training opportunities for employees.
Policy development and administration: creating and updating HR policies, and ensuring consistent application of policies across the organization.

Field Technician

Field-Based Position with Work from Home Options (based on workload)

Your work location will be in Chicagoland. There will be a few core clients that need on-site work, and you will rotate between them.

On-site about 40-60% although this will vary through the year. Some weeks 0%, some weeks 100%, most weeks 40-60%! If you prefer not to Work from Home, we have offices in Inverness and Chicago which you can use anytime you do not need to be with clients. You must have reliable transportation (aka your own car) but don’t worry, we have generous reimbursements for any work travel. Also, if you don’t need to be on-site, we would rather you work from home and solve tickets remotely.

We will provide a company laptop, which after 2 years you get to keep, and you get a new one!

The Perfect Candidate is… an IT Generalist with Focus on Infrastructure

As a Field Network Specialist, you are confident you can solve almost anything users throw at you!

Understanding of Networking devices (LAN / WAN / VPN, Routers, Switches, Firewalls, Wi-Fi), enough to configure, install and manage them.
Windows 7-10+ experience required, because that is what most of clients use.
Chromebook and iOS (iPad) experience, as many of our clients have some of these too!
Apple macOS is a big plus, because there are always those few people in an organization who insist Mac is king! We want them to know we can help them as well.
Some Windows Server (2012 to current) experience is a must. Although many clients are moving to the cloud there are plenty of on-premise servers out there.
Solid communication skills. You need to be calm under pressure, put clients at ease, and then be able to keep them appraised as you work towards a solution. Need to be able to multitask.

Core Responsibilities

Technical support from Tier 1 (Desktop), Tier 2 (Network Admin), through Tier 3 (Network Engineering). We will help you grow with a defined training plan, paid certifications and training materials.
Supports vCIO doing things such as infrastructure audits, budgeting, strategic direction and roadmaps.

You must be able to track time through the day to specific tickets accurately and in as real-time as possible.
You will work with multiple clients and need to switch gears throughout the day. No two days are alike, so you must love variety.
You manage your own queue. If it gets low, you dip into the unassigned pool or help other team members with theirs. Everyone gets a cool dashboard showing what is going on company-wide, so it is easy to tell what is going on and who needs some help.
We expect all team members to collaborate on support tickets and projects. If you need help, they are there to support you. If they need help, you help if you can.
You may act as the initial point of contact, work towards resolution, collaborate with other team members supporting escalation as needed – or anything in-between. We have one goal – solve client problems and everyone plays their part.
You will be part of the 24 x 7 on-call rotation team (and yes that also includes holidays): You will be the Primary on call person for 1 week then Secondary for about 2 months and repeat. Primary Rotation is about once every 8-9 weeks and Secondary about once a year.
You will attend and contribute to client tactical and strategic calls with your core clients.

Work Ethic and Practices

You need to effectively work under Budget constraints. We know you love solving problems, but you get that sometimes we need to collaborate in order to quickly resolve the problems.
Strong troubleshooting, problem-solving and critical-thinking skills. Can you think creatively? Is your Google-fu strong? Will you call the vendor for help? Can you step back and look at a problem without the blinders? If so, you are the awesome kind of person we want!
Independent, self-motivated and proactively makes recommendations. You need to be able to go hit your ticket queue and prioritize it based on how important stuff is. When you have a good suggestion to help a client, you are happy to share it with others.
Demonstrates a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as we can!
Comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you must be good with that and shift gears on the fly and ENJOY it.
Able to work responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. I know your garage NEEDS painting, but that is what the weekends are for.

Requirements – Stuff you HAVE to have or please do not even apply.

4+ Years of Information Technology industry experience. You are going to hit the ground running, working tickets the first week.
Effective communicator (verbal and written).
Current or recent role is a mix of remote and hands-on, performing tasks directly yourself. We need to see you have done this kind of work before and in the field.
Experience with small to mid-sized organizations. Big companies operate different than small ones. We work mostly with the smaller end and we need to see you have done that before.
Calm under pressure. Possesses the soft skills to instill client confidence. There are times where client emotions are running high (after all, their stuff doesn’t work – which is why they are calling you!) and sometimes you won’t know the answer. That is ok so long as you can comfort the client enough to go get reinforcements!
Team Player including sharing knowledge internally. There are no solo operators on our team.
Demonstrated continuous learning.
Experience with time-tracking and ticketing.
Understands the purpose and the value of process and procedure. Did I mention no solo operators? You must realize you are not the first person in the world to ever setup a computer. We have processes and procedures which includes the wisdom of many smart people. You need to use those procedures and contribute to making them even better.

Strongly Preferred Skills – will put you top of our list!

Industry certifications around Infrastructure (MCP, CCNA, A+, N+, Security+).
Prior Consulting or MSP (with field work) experience.
Experience with Educational customers (High School/College).
Has good documentation skills.
Demonstrated effectiveness serving external customers.
College degree, ideally in a STEM related field.

Bonus Skills – super star material!

ConnectWise Manage and/or Automate (LabTech) experience.
Apple macOS, Linux and/or CyberSecurity experience.
Cloud Hosting (Office 365/Azure and/or AWS) experience.
Servers (Windows focus) including virtualization (Hyper-V, VMware, cloud)

PCS International Offers:

Competitive Salary + Bonus Opportunities
15 Days Paid Time Off + 7 Holidays
Collaborative Work Environment
Medical, Dental & Vision Plan – 50% Employer Paid for active employee
SIMPLE IRA – Employer Match
Travel Reimbursement
Growth Opportunities

Accounting Manager

Background:

We are a stable 35-year-old technology company (IT Infrastructure, Cloud Solutions, and CyberSecurity) with rapid growth.

Job Summary:

The Accounting Manager will plan and direct the accounting activities of the department.

Looking for a Full Time Accounting Manager.

Position is primarily in our office, but a portion can be remote.

The Perfect Candidate is... An accounting professional who wants to be part of the technology field

Experience in the technology industry a HUGE plus. Ideally Managed Services or similar, however, any industry which has a mix of time & material, project, recurring service agreements, and product sale is what we need.
Does it excite you to be part of a growing organization?
Do you love the technology field and want to be part of this skyrocketing industry?
Are you comfortable working with people remotely? Our team is spread all over the place so face to face is not always possible. Through the power of technology, the team can always be in touch!
Are you capable of supervising those on your team while still getting your hands dirty? This position is a mix of both!
Want to be part of formalizing and maturing our accounting systems and practices? We need you! We have many great systems in place, but it is time for the next evolution!
Are you flexible? We are growing. We are changing. More changes are coming too. If you think that is awesome, this could be a great fit!

Supervisory Responsibilities:

Oversees Accounting operations, which include financial accounting, accounts payable, and payroll.
Manages the accounting staff who are responsible for financial reporting, billing, collections, payroll, and budget preparation.
Recruits and hires accounting and financial staff and conducts performance evaluations.
Coordinates training programs for new staff and identifies training needs for current staff.
Oversees the system of internal controls over Accounting functions to minimize risk.

Duties/Responsibilities:

Establishes internal controls and guidelines for accounting transactions and budget preparation.
Responsible for preparation of business activity reports, financial forecasts, and annual budgets.
Responsible for with the production of periodic financial reports; ensures that the reported results comply with generally accepted accounting principles or financial reporting standards.
Works with third party tax preparer to implement tax planning throughout the fiscal year. Prepares information so third-party tax preparer can file all relevant tax returns.
Audits accounts to ensure compliance with state and federal regulations; coordinates with outside auditors and provides needed information for the annual external audit.
Presents recommendations to management on short- and long-term financial objectives and policies.
Provides financial analysis with an emphasis on pricing decisions on product lines and customer agreements.
Reconciles bank accounts monthly, verifies deposits, and addresses inquiries from banks.
Prepare monthly multi-company rollups with analysis for ownership.
Work with CFO/Controller (new position, to be hired) to implement high-level accounting guidance.
Will report to owner.
Ensures compliance with local, state, and federal government requirements.
Performs other related duties as necessary or assigned.

Required Skills/Abilities:

Excellent management and supervisory skills.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Proficient in accounting and tax preparation software.
Proficient in Microsoft Office Suite or similar software.
Strong analytical, mathematical, and creative problem-solving skills
Strong skills in Microsoft Excel
QuickBooks Experience

Education and Experience:

Bachelor's degree in Accounting or Business Administration required.
Five years or more of related experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
Must be able to use a telephone.
Must be able to use a computer with keyboard and web camera

Sr Field Tech

Job Description

Field-based Position with Work from Home options

Your work location will be in Chicagoland.
- There will be a few core clients that need onsite work and you will rotate between them.
- On-site about 40% although this will vary through the year.
- If you prefer not to Work from Home, we have offices in Inverness and Chicago which you can use anytime you do not need to be with clients.
You must have reliable transportation (aka your own car) but don't worry, we have generous reimbursements for any work travel. Also, if you don't need to be onsite, we would rather you work from home and solve tickets remotely.
We will provide a company laptop, which after 2 years you get to keep, and you get a new one!

The Perfect Candidate is... an IT generalist with focus on Infrastructure.

As a Sr Desktop/User Support Specialist, you are confident you can solve almost anything users throw at you!
Understanding of Networking devices (LAN / WAN / VPN, Routers, Switches, Firewalls, Wi-Fi), enough to can configure, install and manage them.
Windows 7-10 experience required, because that is what most of clients use.
Chromebook and iOS (iPad) experience, as many of our clients have some of these too!
Apple macOS is a plus, because there are always those few people in an organization who insist Mac is king! We want them to know we can help them as well.
Windows Server (2012 to current) experience is a must. Although many clients are moving to the cloud there are plenty of on premise servers out there.

Core Responsibilities

Technical support from Tier 1 (Desktop), Tier 2 (Network Admin), through Tier 3 (Network Engineering). We will help you grow with a defined training plan, paid certifications and training materials.
Supports vCIO doing things such as infrastructure audits, budgeting, strategic direction & roadmaps.
You must be able to track time through the day to specific tickets accurately and in as real time as possible.
You will work with multiple clients and need to switch gears throughout the day. No two days are alike, so you must love variety.
You manage your own queue. If it gets low, you dip into the unassigned pool or help other team members with theirs. Everyone gets a cool dashboard showing what is going on company-wide, so it is easy to tell what is going on and who needs some help.
We expect all team members to collaborate on support tickets and projects. If you need help, they are there to support you. If they need help, you help if you can.
You may act as the initial point of contact, work towards resolution, collaborate with other team members supporting escalation as needed - or anything in between. We have one goal - solve client problems and everyone plays their part.
You will be part of the 24 x 7 on-call rotation team (and yes that also includes holidays): You will be Primary on call person for 1 week then Secondary for about 2 months and repeat.
You will attend and contributes to client tactical and strategic calls with your core clients

Work Ethic and Practices

You need to effectively work under Budget constraints. We know you love solving problems, but you get that sometimes we need to collaborate in order to quickly resolve the problems.
Strong troubleshooting, problem-solving and critical-thinking skills. Can you think creatively? Is your Google-fu strong? Will you call the vendor for help? Can you step back and look at a problem without the blinders? If so, you are the awesome kind of person we want!
Independent and self-motivated and proactive making recommendations. You need to be able to go and hit your ticket queue and prioritize it based on how important stuff is. When you have a good suggestion to help a client, you are happy to share it with others.
Demonstrates a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as we can!
Comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you must be good with that and shift gears on the fly and ENJOY it.
Able to work responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. I know your garage NEEDS painting, but that is what the weekends are for.

Requirements - stuff you HAVE to have or please do not even apply

10+ Years of information technology industry experience. You are going to hit the ground running, working tickets the first week.
Effective communicator (verbal & written).
Current or recent role is a mix or remote and hands-on , performing tasks directly themselves. We need to see you have done this kind of work before and in the field.
Experience with small to mid-sized organizations. Big companies operate different than small ones. We work mostly with the smaller end and we need to see you have done that before.
Calm under pressure. Possesses the soft skills to instill client confidence. There are times where client emotions are running high (after all, their stuff doesn't work - which is why they are calling you!) and sometimes you won't know the answer. That is ok so long as you can comfort the client enough to go get reinforcements!
Team Player including sharing knowledge internally. There are no solo operators on our team.
Demonstrated continuous learning.
Experience with time-tracking and ticketing.
Understands the purpose and the value of process and procedure. Did I mention no solo operators? You must realize you are not the first person in the world to ever setup a computer. We have processes and procedures which includes the wisdom of many smart people. You need to use those procedures and contribute to making them even better.

Strongly Preferred skills that will put you top of our list!

Industry certifications around Infrastructure (MCP, CCNA, A+, N+, Security+).
Prior Consulting or MSP (with field work) experience.
Experience with Educational customers (High School/College)
Has good documentation skills.
Demonstrated effectiveness serving external customers.
College degree, ideally in a STEM related field.

Bonus Skills - super star material!

ConnectWise Manage and/or Automate (LabTech) experience.
Apple macOS, Linux, and/or CyberSecurity experience.
Cloud Hosting (Office 365/Azure and/or AWS) experience.
Servers (Windows Focus) including virtualization (Hyper-V, VMware, cloud).

Outside Sales Account Executive

Company: PCS International
Location: Schaumburg, IL
Industries: Technology
Status: Full-Time, Employee
Job Category: Sales
Job Type: Full Time, Employee
Relevant Work Experience: 3-5 Years
Career Level: Experienced (Non-Manager)
PCS International is a comprehensive solution provider satisfying the Information Technology hardware, software, and professional service requirements for large and small businesses. We are committed to offering cutting-edge technologies with outstanding customer support at a great value.

Job Summary:
As an Outside Sales Account Executive, you will be responsible for direct sales of IT Solutions focused on infrastructure hardware and services, Cloud Services, Cyber Security Solutions, Managed Services as well as traditional break-fix services.

The successful candidate must be able to show our existing customer base and new prospects the added value of a Managed Service over the Break-Fix model. The Outside Sales Account Executive will define long-term organizational strategic goals, build key customer relationships, identify new business opportunities, negotiate and close business opportunities and maintain extensive knowledge of current Information Technology market conditions. It is their job to work with our internal team and other managers to increase sales opportunities and thereby maximize revenue for the organization. To achieve this, the Outside Sales Account Executive will need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. They will also help manage existing clients and ensure they stay satisfied and positive. They will call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs.

The primary role of the Outside Sales Account Executive is to prospect for new clients by networking, cold calling or other means of generating interest from potential clients. They must then conduct persuasive, effective sales activities that will convince potential clients to do business with the PCS International. They must develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship. They are also required to grow and retain existing accounts by presenting new solutions and services to clients. Strategic planning is a key part of this job description, since it is the Outside Sales Account Executive’s responsibility to develop the pipeline of new business coming in to the PCS International. This requires a thorough knowledge of the market, the solutions and services the PCS International can provide, and of the PCS International’s competitors.

Primary Responsibilities:
New Business Development:

Prospect for potential new clients and convert them into increased business.
Cold call as appropriate within our market or geographic area to ensure a robust pipeline of opportunities.
Meet potential clients by growing, maintaining, and leveraging your network.
Identify potential clients, and the decision makers within the client organization.
Research and build relationships with new clients.
Set up meetings between client decision makers and PCS International’s practice leaders.
Work with team to develop proposals that speak to the client’s needs, concerns, and objectives.
Close new business opportunities by coordinating requirements, developing and negotiating contracts and integrating contract requirements with business operations.
Participate in pricing the solution/service.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
Convert existing accounts from Break-Fix to a Managed Service Agreement

Client Retention

Present new products and services and enhance existing relationships.
Work with technical staff and other internal colleagues to meet customer needs.
Arrange and participate in internal and external client debriefs, when requested.

Business Development Planning

Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
Using knowledge of the market and competitors, identify and develop the PCS International’s unique selling propositions and differentiators.

Management and Research

Submit weekly progress reports and ensure data is accurate.
Ensure that data is accurately entered and managed within the PCS International’s CRM/PSA.
Forecast sales targets and ensure they are met.
Track and record activity on accounts and help to close deals to meet these targets.

Job Requirements and Experience:

Minimum of 3 years’ experience selling IT solutions to small and medium commercial accounts
Proven experience with transactional technology hardware, software, licensing, integration and SME and Corporate managed services recurring revenue models experience
Track record of growing existing and new customer revenue
Ability to build strong internal and customer-focused relationships
PC proficiency: Word, Excel, Outlook, PowerPoint, and CRM
Ability to simplify the explanation of complex technology concepts to prospects and customers
Exhibit mastery of the 7 Step Sales Process.
Obsession with results and accountability
Excellent verbal and written communication skills in order to effectively work with various departments and levels.

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as base salary plus commissions and bonuses for meeting and exceeding sales goals, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

Qualified candidates please submit a current resume, along with salary history to: resume@pcsintl.com

Security Engineers

Job Description

Audit Specialist: Travel to client sites and evaluate their physical & virtual security. Work with client to gather processes they have in place and conduct interviews with all levels of staff (front line through CEO) about processes. Will assist with report writing process. Security+ or similar minimum certification preferred. Excellent verbal & written skills. Contract Position. Prior experience required.

Security Engineers Evaluate survey information and apply to application security standard required by the project (i.e. PCI, NIST 800-53, SRA, etc). Assist Audit Specialist to compile final report and remediation plan. Help develop processes and procedures for clients that comply with the security requirements. Conduct vulnerability and penetration testing. 5-7 years experience in the field.

Cloud Engineers

Job Description

Network Administrators: Troubleshooting Hardware and Software for desktops and servers. MCSA & Network+ preferred and minimum 5 years experience.

Network Engineers: Server and Network Setup, Troubleshooting Hardware and Software as they relate to the network, WAN, WLAN, and Security. MCSE preferred and minimum 7 years experience.

HEALTHCARE and EDUCATION EXPERIENCE A PLUS!

Account Executives

Job Description

Network Administrators: Troubleshooting Hardware and Software for desktops and servers. MCSA & Network+ preferred and minimum 5 years experience.

Network Engineers: Server and Network Setup, Troubleshooting Hardware and Software as they relate to the network, WAN, WLAN, and Security. MCSE preferred and minimum 7 years experience.

HEALTHCARE and EDUCATION EXPERIENCE A PLUS!

Technical Intern

Job Description

A Combination of Field-based and Work from Home
Your work location will be a mix of working from home, working from one of our PCS Offices (Chicago and Inverness) and various clients in Chicagoland.
Local applicants only and you must have access to reliable transportation (a car!).
- When on clients site you will be with another technician, but you may be at our offices solo.
- You WILL be going onsite and MUST wear PPE while there

The Perfect Candidate is...

IT generalist. Interested in IT Infrastructure, Cloud Systems, and/or Cybersecurity.
Good skills in creating technical documentation.

- Solid Windows experience required. You need to be real comfortable using and fixing your (and other people's) computer. Chromebook, Apple MacOS, and iOS (iPad) experience a plus.
- When not working on our summer projects, you will be working on documenting our standard procedures called PLAYBOOKS. This means working with (and recording) a SME (Subject Matter Expert) to learn how to roll out one of our cloud based or security product. You will then create written documentation for others to follow.

Core Responsibilities

You will be part of a project team rolling out summer projects. Sample projects may look like:
- Rollout 100 new workstations for a school, take out the old units for recycling.
- Reset and test 100s of Chromebooks to prepare for next school year.
- Unpack, inventory, update, and setup 100 iPads and hand them over to the client.
- Unpack, inventory, update, and mount a firewall. Make sure the networking team can access them to do their thing. Take the firewall and swap it out onsite at the client while working with the networking team who will guide you as to what to do.
- Unpack, inventory, update, and mount dozens of switches. Make sure the networking team can access them to do their thing.
- Unpack, inventory, and update 150 Wi-Fi access points. Work with facilities to mount them and then make sure the networking team can access them to do their thing.
- Be "smart hands" for our Senior team to troubleshoot problems at a client.
Whenever you do not have project work, you will work on PLAYBOOKS.
You must be able to track time through the day to specific tickets accurately and in as real time as possible.
You will work with multiple clients and need to switch gears throughout the day. No two days are alike, so you must love variety.

Work Ethic and Practices

Demonstrates a sense of urgency towards client service. You get that real people made these tickets and those people have their jobs to do. They opened the ticket for help so you understand we need to get them working again as soon as we can!
Comfortable and even-tempered in a fast-paced, multi-tasking environment. Some days are crazy, you have to be good with that and shift gears on the fly and ENJOY it.
Able to work responsibly and effectively from home. If you are working at home, it means you are actually working from home. You are still cranking through tickets and fixing stuff, not painting your garage. I know your garage NEEDS painting, but that is what the weekends are for.

Requirements - stuff you HAVE to have or please do not even apply

0+ Years of information technology industry experience. This is an internship for heaven's sake! If you are "the guy/gal" that your family calls to fix all their computer problems, you should fit in just fine! You are going to hit the ground running, working tickets the first week, so you should like to learn-by-doing and being part of a team. You will always be paired up with a professional technician, so you are going to learn from the best!
Effective communicator (verbal & written). Enough said?
Calm under pressure. Possesses the soft skills to instill client confidence. There are times where client emotions are running high (after all, their stuff doesn't work - which is why they are calling you!) so you have to be cool as a cucumber and not freak out!
Team Player which means both sharing knowledge but most importantly learning quickly.
Background checks (including drug testing) will be required. We work with many schools and they require it.

Strongly Preferred skills that will put you top of our list!

Prior experience fixing people's computers - not just your own. Absolutely can include family and friends!
Good documentation skills. Seriously, that is important. You have to take pride in making awesome instructions that others can follow.
Demonstrated effectiveness serving external customers.
College degree or seeking one, ideally in a STEM related field.

Pay?

$11/hr for up to 40 hours per week (i.e. we will work around summer school schedules, but your work schedule will be defined in advance). Candidates with prior IT work experience may qualify for higher pay!

When?

The program is open for Summer 2021. We understand school schedules vary and will work to accommodate your school schedule (including summer school). We wish to have at least 8 weeks for your internship.
EARLIEST START: 4/26/21 LATEST START: 6/1/21
EARLIEST END: 8/6/21 LATEST END: 9/6/21

Sales and Marketing Intern

Job Description

Paid position, Part time temporary (June-August)
Experience working with and repairing computers required
Social Media experience REQUIRED
Computer Literacy REQUIRED
Excellent Communication Skills and ability to learn required
College experience required

Sales Team/Project Directors

Job Description

Excellent Potential! Base + Commission
Sales Experience in computer services/managed services REQUIRED
Computer Literacy REQUIRED
Excellent Communication Skills and a Will to Win REQUIRED
3-5 years industry experience required

Want to work with us?

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